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Managed Services

The need for uninterrupted availability of your applications and systems requires continuous monitoring of their operation. In addition, the increasing rate of attacks and malicious actions requires the implementation of all necessary software and operating system upgrades. Any delay can be a vulnerability for unauthorized access to your data.

ATROTECH has a technical team, the majority of which consists of senior engineers with extensive experience in ICT infrastructure. Through its center (Operation and Support Center) it can fully cover the management of your infrastructure.

1. Suitable for

Managed Service fit

All businesses and organizations that either do not have properly qualified IT staff or the workload does not allow the effective management of the infrastructure by the IT staff (outsource).

2. Management

Infrastructure management

The management of your infrastructure refers to the following regardless of operating system and platform:

  • Physical servers
  • Cloud servers/VPS
  • Workstations (Desktops & laptops)
  • Virtualization clusters

3. Service Features

Managed services features

With ATROTECH’s managed services, you can cover part of the management of your infrastructure for the execution of certain tasks, up to fully outsourcing the management. The experienced technical staff of our company can cover you in indicatively:

  • Initial configuration of new software installation on equipment
  • Configuration of applications based on relevant instructions
  • Optimizing the operation of equipment and software
  • Scheduled on-time implementation of upgrades (OS & software updates/security patches)
  • Manage alerts
  • Creation of software/hardware inventory for optimal monitoring
  • Checking the health of your hard disks (Disk health monitoring)

Καινοτόμο Fail-Safe Patching

Η υπηρεσία που αφορά patch management περιλαμβάνει και τη λειτουργία fail-safe patching. Σε περίπτωση που παρουσιαστεί οποιοδήποτε πρόβλημα στην εγκατάσταση, υπάρχει δυνατότητα για επαναφορά στην πρότερα κατάσταση, ακριβώς πριν την έναρξη της εργασίας. Αυτό επιτρέπει την ασφαλή υλοποίηση patching χωρίς να επιφέρει προβλήματα και κατ’ επέκταση ανεπιθύμητα downtime.

Η υπηρεσία παρέχεται με SLA για διασφάλιση του χρόνου απόκρισης και ολοκλήρωσης σχετικά με την υλοποίηση των updates/patches αλλά και τη διαχείριση τυχόν alerts σε πρώτο επίπεδο.

Contact us

To discuss your needs and create the custom configuration that best fits your business.